Manager

About Innovaciones Alumbra

Innovaciones Alumbra is a pioneering organization dedicated to catalyzing sustainable economic models that foster environmental restoration, community engagement, and economic prosperity. Based in Baja California Sur, Mexico, it operates across various spheres, including philanthropy, investments, operational businesses, and research centers. The organization is known for its innovative approach toward regenerative development, promoting synchronized efforts among various stakeholders like governments, investors, and local communities to ensure balanced growth between society, economy, and the environment. iAlumbra has made significant strides in public policy advocacy, strategic partnerships, and sustainability communications to influence and shape sustainable development practices in the region.

About this Role

The Manager at El Portal Rancho Cacachilas is responsible for overseeing commercial, operational, and community development to ensure sustainable business growth and integration with the local community. This involves driving sales performance, leading the team, and enhancing retail and tourism services, with the goal of positioning El Portal as the primary gateway to Rancho Cacachilas. As a Manager, you will ensure exceptional customer experiences, operational excellence, and sales performance. You will coordinate purchasing, logistics, and inventory management, and promote a culture of hospitality and service excellence. Additionally, you will supervise the team, evaluate performance, and facilitate training programs to build a cohesive and skilled workforce. Close collaboration with various departments and maintaining effective communication with stakeholders are essential for this role to ensure the seamless alignment of operations and administrative processes.

Responsibilities

• Oversee the daily operations of El Portal, including retail, bike rentals, and guest experiences.
• Ensure operational procedures are executed consistently across all service areas.
• Supervise the organization of the bike shop and operational facilities.
• Ensure compliance with company policies, safety standards, and brand guidelines.
• Maximize sales performance and support commercial objectives.
• Coordinate with the Accounting Department regarding financial processes and reporting.
• Plan and manage purchasing, inventory, and logistics.
• Supervise the customer service staff, mechanics, and operational team members.
• Foster a collaborative and positive work environment aligned with company values.
• Maintain effective communication between operational teams and administrative departments.

Requirements

• Bachelor’s degree completed.
• Minimum of 5 years of proven experience in customer service, hospitality, tourism operations, or retail management.
• Strong customer service and hospitality orientation.
• Excellent communication and interpersonal skills.
• Operational and organizational management skills.
• Ability to build effective working relationships with internal teams, suppliers, tourists, and local communities.
• Fluent Spanish and advanced English required.

Benefits

• Housing support may be provided as part of the compensation package.
• Strategic leadership role within a unique and innovative ecosystem.
• Opportunity to build and professionalize commercial capabilities.
• Close collaboration with senior leadership and founders.
• Exposure to hospitality, conservation, tourism, and sustainability initiatives.
• Participation in a pioneering model of regenerative development and conscious tourism.

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