Director of Operations

The ImPact is a US-based nonprofit organization with a primarily remote and globally distributed team. We are seeking an experienced Director of Operations to lead the finance, legal, human resources (“people operations”), and internal systems work for the organization. These functions comprise The ImPact’s “Operations Division,” which the Director of Operations oversees, including managing team members and outsourced vendors who support each of these functions. The Director of Operations will report to The ImPact’s Executive Director and will be a member of The ImPact’s  Management Team.

Given our team is globally distributed across the US, France, Chile, and Singapore, we have a preference for candidates based on the East Coast of the US (Central or Eastern time zones) for easier time zone management. Our core ways of working are anchored in a combination of virtual synchronous meetings and asynchronous discussion and collaboration in writing and using other virtual collaborative tools. We also believe that consistent in-person connection and collaboration is important – for relationship building, team members’ professional growth, and effective work.

This role is crucial in ensuring the functional health, financial viability, and legal compliance of our nonprofit organization. The ideal candidate will have a strong background in US nonprofit operations, has experience managing the financial and operational details of fiscal sponsorships, champions an inclusive team culture that supports synchronous and asynchronous work across time zones, and is passionate about creating impact through investments.

Expected base compensation for this role is between $160,000 – $180,000 USD, commensurate with experience and location. The ImPact offers a generous benefits package including health and dental insurance, 20-days paid time off, 401(k) retirement plan with an employer contribution match, and professional development budget for learning and training.

Key Responsibilities

1. Leadership, Team, and Operational Management

• • Provide leadership oversight and support to individuals (internal team members and vendors) in the Finance, People Operations, Internal Systems, and Legal teams
  • Provide leadership oversight and evaluate operational systems, policies, and procedures for all areas of responsibility. Ensure all policies and procedures are in compliance with applicable local, federal and state regulations and laws governing business operations
  • Serve on The ImPact’s Management Team, actively collaborating on strategic planning, implementation, and coordinating Operations team support for other organizational functions

2. Financial Management:

• • Develop and execute The ImPact’s financial management strategy and have direct responsibility for accounting, finance, forecasting, strategic planning, contract negotiations, banking relationships, and compliance
  • Prepare financial information and recommendations utilizing forward-looking predictive models and activity-based financial analysis to provide financial insight and support strategic decision-making throughout The ImPact and its sponsored initiatives, and as requested by the Executive Director or the Board
  • Establish and maintain financial processes, policies, and procedures for The ImPact and its sponsored initiatives
  • Lead the annual budgeting and financial planning process, including ensuring that sponsored initiatives’ budgets are aligned with The ImPact’s budget
  • Manage external accountants  and auditors, ensuring timely completion of financial statements and audits
  • Oversee fiscal sponsorship management, including financial and grants accounting
  • Administer payroll, benefits, and insurance policies

3. Legal Compliance and Risk Management

• • Supervise the establishment, maintenance and monitoring of internal controls, as well as policies and procedures for all operations of responsibility.
  • Ensure The ImPact’s and all sponsored initiatives’  compliance with all relevant laws and regulations
  • Manage legal risks and oversee contracts and agreements for The ImPact and sponsored initiatives
  • Liaise with external legal counsel on organizational matters
  • Monitor and manage organizational intellectual property and privacy compliance

4. People Operations

• • Direct the People Operations function by providing oversight, coordination, and strategic guidance on hiring needs and team infrastructure to The ImPact and sponsored projects
  • Set employee compensation in collaboration with Finance, managers, and the Executive Director
  • Ensure compliance with employment regulations across all jurisdictions

5. Internal Systems and Operations

• • Supervise the Internal Systems function by providing oversight, direction and coordination related to organization-wide systems planning and implementation to ensure efficient operations that support a primarily remote and globally distributed team.
  • Align and prioritize Internal Systems goals and projects with organizational objectives and strategies.
  • Ensures that procedures and systems necessary to maintain proper records and to ensure adequate accounting internal controls are in place.

6. Board Relations

• • Manage monthly meetings with the finance committee of the board of directors, including the preparation of a monthly financial report
  • Partner with the Executive Director to prepare and present financial reports and strategic recommendations to the board.

Qualifications

• Minimum 8 years of experience in operations management, preferably in a nonprofit setting
• Strong understanding of nonprofit finance and accounting principles and budgeting
• Experience implementing and managing fiscal sponsorship models
• Strong analytical and problem-solving abilities
• Strong interpersonal, relationship-building, and collaboration skills with demonstrated ability to build consensus and relationships among all levels of the organization.
• Strong teamwork skills and the ability to work harmoniously with a diverse team across different time zones and using technology platforms
• Fluency in English; strong writer, proof-reader, and copy editor
• Fluency with QuickBooks and Salesforce required
• Proficiency in G Suite, Asana, and Slack preferred
• Ability to travel (~10% of time) within the USA & Canada, and ~ 2 x a year travel internationally for global member events
• Legal, regulatory, or compliance experience a plus