Website Schroders
About Schroders
Schroders is a renowned global investment manager with a legacy spanning over 200 years. The company helps institutions, intermediaries, and individuals meet their financial goals through active management. Headquartered in London, Schroders employs approximately 4,000 professionals across six continents. Recognized for adapting to societal and technological transformations, Schroders is committed to delivering superior investment performance and service to its clients. The firm operates a significant EMEA Operations and Technology hub near Horsham in West Sussex, blending the professionalism of a city setting with the tranquility of the countryside. Schroders emphasizes inclusivity and diversity, making it an equal opportunity employer that values diverse thought and backgrounds.
About this Role
Schroders is seeking an experienced professional to join their Investment Services Platform Team (ISPT). The role involves managing the day-to-day support and services for the central investment platform, Aladdin by BlackRock Solutions (BRS). The candidate will handle inquiries related to Aladdin, ensuring prompt and effective issue resolution while working closely with BRS. This role demands excellent crisis management skills and the ability to multitask efficiently. The ISPT team, a central function within Operations, supports the Investment, Dealing, and Operations functions and collaborates across Schroders to drive business changes. The team aims to stimulate growth, support daily operations, enhance operating models, manage risks, and streamline business processes.
Responsibilities
- Managing the day-to-day service contribution and support supervision of Aladdin with the third-party supplier BRS.
- Handling second-line Aladdin-related inquiries globally with a primary focus in the EMEA region.
- Troubleshooting user inquiries and directing them appropriately.
- Addressing issues/incidents related to Aladdin and coordinating with stakeholders for resolution.
- Being the primary point of escalation to BRS for critical business issues.
- Mentoring, coaching, and enhancing team members’ skills.
Requirements
- Experience within the front office environment of an asset management firm.
- Solid understanding of the fund management business and Order/Trade workflow.
- Technical proficiency and understanding of a broad range of investment products.
- Proven capability to define and document business problems in a complex investment environment.
- Strong communication skills and the capacity to operate under pressure.
Benefits
- Comprehensive support for career development and progression.
- Competitive remuneration packages and benefits.
- Inclusive and diverse workplace culture.
- Opportunities for global collaboration and exposure to international markets.
- Access to cutting-edge technology and investment tools.
